Skip to main content
JOIN US
CAREERS

Security Tips General Information

Protect Your Accounts with Built-In Security Tools

While KTVAECU takes precautions to keep your money safe, we also provide security tools to help you actively protect your accounts. These features allow you to monitor activity, receive real-time notifications, and quickly respond to suspicious transactions, adding an extra layer of protection and peace of mind.

Account Alerts

Don't miss a thing on your accounts with Account Alerts! You choose what Account Alerts you want to activate and how you want to receive them (text and/or email). You can set up accounts for:

  • Your account balance is under a certain amount. 
  • A deposit has posted to your account. 
  • Your loan payment is due or past due. 
  • And More!

Account Alerts can be set up through digital banking.

Card Fraud Text Alerts

Whenever you open a debit or credit card with us, you’re automatically enrolled in Card Fraud Text Alerts.

How it works: If there is any suspicious activity on your account, we’ll text you from a 5-digit shortcode, asking if you made a specific transaction for a defined dollar amount. If you don’t recognize the transaction, just reply "NO". If you are not sure about the text or the suspicious transaction, call us or visit a branch!

TIP: Save our Card Fraud Text shortcode number to your contacts to help determine if someone is trying to spoof our text alerts. 

Card Controls

When you open a KTVAECU debit or credit card, we give you the tools to control who, where, and how your cards are used. Once you add your cards into Card Controls, you gain real time card controls at your finger tips through online and mobile banking:

  • Turn your cards on and off anytime and from anywhere
  • Manage when and where you use your card, as well as which merchants the card can be accepted at
  • Set real-time alerts for whenever your card is used

Digital Banking Security Features

Digital banking makes it easier than ever to monitor your accounts for suspicious activity. When you use the Mobile App or Online Banking, you can monitor your accounts quickly and simply. With security features like biometric login, password requirements, and two-step verification, your accounts stay more secure!

ENROLL IN ONLINE BANKING DOWNLOAD OUR MOBILE APP

Create Strong, Secure Logins

Strong usernames and passwords serve as an extra layer of security for your accounts. Using a simple username, like first initial and last name, makes it easy for potential hackers to guess your login and access your information.

How to update your login information:

  • Log in to digital banking and select your initials in top right corner
  • Click Settings and then select Security
  • Next, click Username or Password
  • Enter new login info and press Save

Bouncing Arrow Red and White

Why, When, and How We Will Contact You

KTVAECU® will never contact you to ask for your online banking username, password, account reset codes, PIN, debit/credit card numbers, social security, or account information.

However, there are times when we will need to contact you regarding your accounts. When we contact you, we may ask questions to validate your identity, but we will not ask you for complete account numbers, card numbers, or online credentials. If you have any questions, call (865) 544-5400 or (800) 467-5427.

Pay-A-Person (AKA Send Money) Scam: If you receive a text, call, or email from the Credit Union asking to PAY-A-PERSON to KTVAECU, do not respond to the text or request! We will never ask you to copy, forward, or send us a link.

LEARN MORE AT OUR FRAUD CENTER

Account Security FAQs