WHY, WHEN, AND HOW WE WILL CONTACT YOU.
KTVAECU® will never contact you to ask for online banking login credentials, account reset codes, PIN, debit/credit card numbers, social security, or account information.
However, there are times when we will need to contact you regarding your accounts. When we contact you, we may ask questions to validate your identity, but we will not ask you for complete account numbers, card numbers, or online credentials.
If someone contacts you asking about personal information, below are some tips to help verify identity and maintain security.
Currently, NCUA does not allow credit unions to sell or hold cryptocurrency. KTVAECU® does not perform sell or hold transactions with any form of cryptocurrency (Bitcoin, Litecoin, Dogecoin, etc). Beware of any comments, reviews, or posts on Credit Union social media pages or website about Bitcoin transactions or transactions with any form of cryptocurrency.
Members calling the Credit Union may be asked additional questions to verify identity. As a result, longer hold times may occur. The Credit Union strives to provide peace of mind when Members conduct transactions in a branch, over the phone, or online.
Even though all our debit cards are contactless, they also contain a magstripe and EMV chip if you prefer to use these methods. Unlike magstripes that contain full card information easily obtained through skimming devices, contactless chips are encrypted to only include partial card details and do not include enough information for the card to be used.