WHY, WHEN, AND HOW WE WILL CONTACT YOU.
KTVAECU® will never contact you to solely ask for your card PIN, card security code, or online banking credentials.
However, there are times when we will need to contact you regarding your accounts. When we contact you, we may ask questions to validate your identity, but we will not ask you for complete account numbers, card numbers, or online credentials.
If someone contacts you asking about personal information, below are some tips to help verify identity and maintain security.
Members calling the Credit Union may be asked additional questions to verify identity. As a result, longer hold times may occur. The Credit Union strives to provide peace of mind when Members conduct transactions in a branch, over the phone, or online.