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⚠️ SCAM ALERT:

Scammers are actively impersonating the Credit Union using phone calls, texts, and emails. We will never ask you to send funds to us through Pay-A-Person. Hang up immediately or ignore the text and call us at (865) 544-5400.

Contact Us

Contact Us

Call
(865) 544-5400
TOLL-FREE:
(800) 467-5427

Monday - Friday:
7:00 AM - 7:00 PM
Saturday:
8:30 AM - 12:30 PM

Email
justask
@tvacreditunion.com

Questions, comments, or concerns? Send us an email. 

Chat 1
Want to speak with a real person without having to stop what you’re doing? Try Secure Chat! Click on the red bubble in the bottom right corner.

Text 2
(865) 544-5435

You can text the Credit Union with questions. It's an easy way to stay in touch and get the answers you need.

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Come visit us at any of our Branch locations!

LOCATIONS

Contact Us Through Online Banking or the Mobile App

Need to reach us? Learn how to send a secure message to us right from the mobile app or your browser. It’s an easy way to ask questions, get help, or share feedback without calling or visiting a branch.

Real Estate Lending


Call: (865) 544-5409
Email: homeloans@tvacreditunion.com

Real Estate Loan Payments

KTVAECU Real Estate Lending Payments
P.O. Box 36027
Knoxville, TN 37930

Payoff Portal

For Commercial Business Loans

Send us a message by filling out the Contact Us Form.

Send Us A Message

Please do NOT include account or card information in messages. For account requests, please use secure chat or give us a call.






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Report Fraudulent Card Activity

For information on debit/credit card disputes, please visit the Card Disputes Page.

If you have additional questions, please call (865) 544-5490 during regular business hours.

Report Lost or Stolen Card

To report a lost or stolen ATM or Visa debit card please call (865) 544-5400 or toll-free (800) 467-5427 and select option 5 for the Card Services Department. To report a lost or stolen credit card please call (800) 472-3272.

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