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SPECIAL HOLIDAY HOURS

All Credit Union locations will be closed Friday, April 3, in observance of Good Friday.

Online Banking

Make External Account Transfers 5

Need to move money between your accounts at different financial institutions? With Account-to-Account transfers, you can securely connect your external accounts and move money between them and your Credit Union accounts, all within digital banking!

  • Tap Move Money
  • Select Account-to-Account
  • Enter the Transfer Amount
  • Choose the KTVAECU® Account you want to send money from and where you want the money to go
  • Select Add External Account
  • Select Your Institution or use the Search Bar
  • Log in to your account and tap Continue
  • Follow the prompts to link your external account
  • Pick a Transfer Date and choose a one-time or recurring transfer
  • Review the details and tap Transfer

Manage Where Your Money Goes

Online banking makes it easy to move money, whether that's sending money to friends and family, making bill or loan payments, or transferring money between accounts.

Make-A-Transfer

Move money between your accounts quickly. Transfer funds between checking, savings, or other eligible accounts anytime. You can make one-time transfers or schedule them in advance.

lEarn How

Make-A-Payment 6

Make payments toward your loans, credit cards, or other eligible accounts with ease. Choose the account you want to pay from, select the amount, and submit your payment securely in seconds.

Watch The Tutorial

Pay-A-Bill 7

Pay your bills in just a few clicks. Add your billers once, then schedule one-time or recurring payments to stay on track. It’s a simple, secure way to make sure your payments arrive on time.

Tutorial Video

Pay-A-Person 8

Send money to friends, family, or anyone you trust fast and easily. All you need is their email address or mobile number. It’s perfect for splitting expenses, paying back a friend, and more.

Learn more

Continue down the webpage.

Set Account Alerts 9

Stay in the know about account activity with real-time Account Alerts. Choose which alerts you want to track and how you want to receive them. Choose to receive Account Alerts by text or email notification. Get alerts for what matters most:

  • Your account balance is under a certain amount 
  • A deposit has posted to your account
  • Your loan payment is due or past due 
  • A payment has posted to your account
  • A withdrawal has posted to your account
  • And more!
Woman checking her laptop holding a cup of coffee

Tools to Keep You More Secure

Your account security is our priority! We offer tools to make it easier than ever to protect your accounts.

  • Card Controls 4 : Turn your card on or off, set alerts, and more.
  • Multi-Factor Authentication: Secure your login attempts with a security token.
  • Card Fraud Text Alerts 11 : Get real-time text notifications about activity on your cards.
  • 24/7 Member Help: Need help? Call Card Support anytime at (865) 544-5400.

Security Center   Fraud Tips

Support & Tutorials

Need help navigating online banking? We're here to help!

  • Visit our YouTube Channel for step-by-step video tutorials
  • Use secure chat on our website or contact us for personalized assistance

KTVAECU YouTube   Contact Us

Disclosures

1 Some restrictions may apply. Ask for details.

2 Receive a paper statement in the mail for $2.00 per month or enroll in free eStatements (electronic statements). Members under the age of 18, Senior Member Accounts, and department SSI excluded. Ask for details.

3 Early access to funds depends on timing of payer's submission of deposits. We generally post such deposits on the day they are received, which may be up to two days earlier than the payer's scheduled payment date. Some restrictions may apply. Ask for details.

4 Some restrictions may apply. Ask for details. Message and data rates may apply from your wireless carrier. Available to qualifying Members.

5 Some restrictions may apply. Ask for details. Knoxville TVA Employees Credit Union utilizes trusted third-party service providers to confirm information and transfer funds via the Account-2-Account service. Visit tvacreditunion.com/privacy-policy for details on how we use and protect your information.

6 Fee for loan payments made online through Make-A-Payment is $5.00 per payment. Effective August 12, 2022, $5.00 per payment fee is waived when payments are made using Make-A-Payment online/mobile link for KTVAECU Visa® Platinum and KTVAECU Business Visa credit cards. Some restrictions may apply. Ask for details.

7 Available to qualifying Members. Some restrictions may apply. Message and data rates may apply. Ask for details.

8 Some restrictions may apply. Ask for details. Message and data rates may apply from your wireless carrier. Pay-A-Person uses Payrailz to send funds and is a trusted, third-party partner of Knoxville TVA Employees Credit Union. Full disclosure available at tvacreditunion.com/payaperson-disclosure.

9 Some restrictions may apply. Ask for details. Message and data rates may apply from your wireless carrier. Ask for details.

10 Some restrictions may apply. Ask for details. Message and data rates may apply from your wireless carrier. Credit Score does not apply to business accounts.

11 Some restrictions may apply. Message and data rates may apply. Not all wireless carriers support FTEU (Free To End User) texting. If your carrier does not support these texts or your mobile number is not on file, you will continue to receive phone calls if unusual activity occurs on your card. Ask for details.