(click position circles to learn more)
Member Services Representatives (MSRs) are the "face" of the Credit Union, and they help Members with their day-to-day financial needs. MSRs perform standard financial transactions (deposits, withdrawals, loan payments, account maintenance, etc.) and go above and beyond to help Members grow financially. They are there for Members when they have questions and need to discuss financial options. MSRs also suggest the best services for Members to help them on their unique financial journeys.
What our current MSRs say:
"It's an amazing entry-level position. It helps you learn more about the 'banking world,' and it can lead you into a lot of positions within the Credit Union."
"My favorite part about being an MSR is learning new things about the job and learning how to overcome challenges when Members have out-of-the-ordinary issues with their accounts."
Call Center Member Services Representatives are the true "multi-tasking problem solvers" of the Credit Union. Our Call Center MSRs work directly with Members who call on the phone. MSRs get asked about anything and everything in the Credit Union world, so they learn a lot about every department. They are there when Members need them most with the answers to point them in the right direction. They recommend services to help Members reach their financial goals. Call Center MSRs are there for Members when they might be going through a difficult time, so patience and an understanding attitude are essential.
What current Call Center MSRs say:
"I love working with all the different departments. Each day is something different."
"It’s a great way to experience all aspects of what the CU has to offer to each Member, including employees.”
“We have something for everyone!”
Debit and Credit cards have become an essential aspect of our lives, and we need awesome Card Support Specialists to make sure cards work how they’re supposed to. Card Support Specialists help both Members and other Credit Union employees with all things Debit and Credit Card. Specialists help Members with their Debit or Credit card transactions, and they need are active listeners and sensitive to the Members' situations. Specialists are there for our Members during uncertain times, and they can help the Member feel safe and heard. This position also involves researching and reviewing card transactions, so attention to detail is key.
What our current Card Support Specialists say:
"It's very rewarding to help people. You get a great sense of fulfillment."
"A Card Support Specialists needs to be good at multi-tasking, listening, and being understanding."
"I would 100% recommend this position to others."
Our people are the most important part of the Credit Union, and Employment Business Partners are the rock stars that help find them. Employment Business Partners post applications, review the applicants, conduct interviews, verify references, and everything else in the hiring process. This position is perfect for applicants who love getting to know prospective new hires. For many applicants, the Employment Business Partner is their first introduction to life at the Credit Union, so it’s their job to make an awesome first impression! Naturally, Employment Business Partners work with every department in the Credit Union, so there are always new opportunities to learn!
What our current Employment Business Partners say:
“If someone is wanting a bit of variety throughout the day every day and be able to have the opportunity to build great relationships with so many great people in the Credit Union, this position is the perfect opportunity.”
“I think one of my favorite parts about this role would be the relationships we get to build with various leaders and employees in the Credit Union. We are a support department, so our members are the employees, and being able to help them with any issues they may have on the employment front is really rewarding.”
Sometimes life gets unpredictable, and Members need help managing loans they’ve fallen behind on. That’s where our remarkable Collections Representatives come in! Collections Representatives help Members who’ve fallen behind by helping them organize payment plans, fielding questions about their loans, and handling repossessions. This position is perfect for those with a caring, patient attitude with a passion for helping Members.
What our current Collections Representatives say:
“Collections is perfect for someone with a passion for helping others through tough times. It’s a very fulfilling and interesting career.”
“It is challenging but so rewarding.”
“I believe it is the best place to work in the Credit Union!”
When a Member decides it’s time for that new car, boat, or RV they’ve been dreaming of, they come to the Credit Union to fund the loan, and that’s why our Loan Processors are here! Loan Processors review applications and organize the loan documents for the Members. Loan Processors also respond to loan questions through chat and Online Banking messages and manage Skip-A-Payments.
What our current Loan Processors say:
“It’s something you can learn cause there isn’t constant change.”
“It’s a very stable job.”
“It’s a perfect job if you enjoy learning!”
Our philosophy is People Helping People, and it extends to our Employees too. We are a community of service-minded people with caring attitudes.
1Pay Transparency: Knoxville TVA Employees Credit Union is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Individuals with Disabilities/Veteran/Gender Identity/Sexual Orientation. View "EEO is the Law". The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. For purposes of this policy, the contractor refers to Knoxville TVA Employees Credit Union and its subsidiaries. 41 CFR 60-1.35(c)
2Aflac is a trademark of the American Family Life Assurance Company of Columbus. Other trademarks referenced above are the property of their respective owners. Aflac, Inc is a third-party partner to Knoxville TVA Employees Credit Union.
*Copyright © GREAT PLACE TO WORK® INSTITUTE, INC. All rights reserved.
KTVAECU is an equal employment opportunity employer.