Skip to main content
SPECIAL HOLIDAY HOURS

All Credit Union locations will be closed Thursday, June 19, in observance of Juneteenth.

Make a Payment

Make Payments Your Way!

Making a payment should be simple. That’s why we offer flexible, secure options designed to fit into your life. Whether you pay online, by phone, or by mail, you control how you pay.

   LOGIN     MAKE A ONE-TIME

Pay With Digital Banking

Make payments anytime with digital banking! Just log in to online banking or the KTVAECU® Mobile App to get started.

Pay From Your KTVAECU Account

  • Choose Move Money
  • Select Make A Transfer, then Pay My Loan from My Credit Union Accounts
  • Pick an account to pay the loan
  • Enter the amount you want to pay, and press Submit

   LOGIN   

Deposit a Check to Your Loan

  • Choose Deposit
  • Select your loan
  • Upload a photo of the front and back of your check
  • Enter the amount and press Submit

   LOGIN   

Pay From Another Financial Institution

  • Select Move Money
  • Choose Make a Payment 1
  • Enter your SSN or Tax ID number
  • Select the loan you want to pay
  • Enter the details of your payment method
  • Press Pay

   LOGIN       Payment Portal

 

Make a Mortgage Payment

Make a Mortgage Payment

Pay your mortgage by mail or with our online payoff portal!

Mailing/Payment Address:
PO Box 36027
Knoxville, TN 37930

Payoff Portal   Mortgage Information

 

Dollar Sign

Skip-A-Payment 3

Need some extra cash this month? Skip-A-Payment is here! Your account must be in good standing with at least three payments made on your loan. 

Request Skip-A-Payment:

  • Tap Move Money in the bottom navigation menu. 
  • Choose Skip Payment
  • Select your loan. 
  • Choose an account to charge the $35.00 fee. 
  • Accept the Terms & Conditions and tap Submit

Disclosures

1 Fee for loan payments made online through Make A Payment is $5.00 per payment. Effective August 12, 2022, $5.00 per payment fee is waived when payments are made using Make A Payment online/mobile link for KTVAECU Visa(R) Platinum and KTVAECU Business Visa credit cards. Some restrictions may apply. Ask for details.

2 Loan Payments sent by mail need to be received by the payment due date to avoid late fees. Postmarked dates are not considered as payment received.

3 Skip-a-Payment Disclaimer - Skip-A-Payment is not valid on real estate loans, business loans, line-of-credit loans, or credit cards. $35.00 fee applies to each skip-a-payment. All qualifying loans must be current and in good standing. Maximum number of 2 skips are allowed per rolling 12-month period. Back-to-back skips are allowed if qualifications are met. Ineligible loans will not be deferred. Credit Union will not be responsible for any payments, deposits, or other communications of forms lost in the mail. Skip-A-Payment is subject to Credit Union approval. By utilizing Skip-A-Payment, you acknowledge that KTVAECU will be extending your loan and final payment by one month on each loan designated. Interest will continue to accrue on your loan during the month that you skip your payment. If a GAP Waiver insurance policy was purchased at the origination or during the course of the loan, doing any Skip-A-Payment may have an adverse impact as to how a GAP claim is paid by the GAP insurance carrier. The Credit Union will not be liable for any denial of GAP benefits created by Skip-A-Payment products.