Make a Payment - Knoxville TVA Employees Credit Union

Make Payments Your Way!

Making a payment should be simple. That’s why we offer flexible, secure options designed to fit into your life. Whether you pay online, by phone, or by mail, you control how you pay.

Pay With Digital Banking

Make payments anytime with digital banking! Just log in to online banking or the KTVAECU^® Mobile App to get started.

Pay From Your KTVAECU Account

Choose Move Money
Select Make A Transfer, then Pay My Loan from My Credit Union Accounts
Pick an account to pay the loan
Enter the amount you want to pay, and press Submit

Deposit a Check to Your Loan

Choose Deposit
Select your loan
Upload a photo of the front and back of your check
Enter the amount and press Submit

Pay From Another Financial Institution

Select Move Money
Choose Make a Payment ¹
Enter your SSN or Tax ID number
Select the loan you want to pay
Enter the details of your payment method
Press Pay

Other Ways to Pay

One-Time Online Payment

Use our secure online payment center to quickly make payments from another financial institution.*A $5.00 convenience fee will be applied to one-time payments from another institution.

Set Up Automatic Withdrawals

Automate your loan payments from any financial institution with ease. Complete the Automatic Withdrawal Form to get started.

Pay In Branch

Stop by any of our branch locations to pay in person!

Pay by Phone

Give us a call at (865) 544-5400 to make a payment.

*$15.00 convenience fee applied to all payments made by phone.
*A $5.00 fee is applied if using the automated system.

Mail a Payment ²

Mail your payment to us anytime! When you send your payment, include your account number in the memo.

Consumer Loan Payoff Address

Knoxville TVA Employees Credit Union
Attn: Loan Payoff
PO Box 36027
Knoxville, TN 37930

Consumer Loan Payment Coupon

Write your account number on your check or print the payment coupon template and return it with your monthly payment.

Make a Mortgage Payment

Pay your mortgage by mail or with our online payoff portal!

Mailing/Payment Address:
PO Box 36027
Knoxville, TN 37930

Payoff Portal Mortgage Information

Skip-A-Payment ³

Need some extra cash this month? Skip-A-Payment is here! Your account must be in good standing with at least three payments made on your loan.

Request Skip-A-Payment:

Tap Move Money in the bottom navigation menu.
Choose Skip Payment.
Select your loan.
Choose an account to charge the $35.00 fee.
Accept the Terms & Conditions and tap Submit!

Disclosures

¹ Fee for loan payments made online through Make A Payment is $5.00 per payment. Effective August 12, 2022, $5.00 per payment fee is waived when payments are made using Make A Payment online/mobile link for KTVAECU Visa(R) Platinum and KTVAECU Business Visa credit cards. Some restrictions may apply. Ask for details.

² Loan Payments sent by mail need to be received by the payment due date to avoid late fees. Postmarked dates are not considered as payment received.

³ Skip-a-Payment Disclaimer - Skip-A-Payment is not valid on real estate loans, business loans, line-of-credit loans, or credit cards. $35.00 fee applies to each skip-a-payment. All qualifying loans must be current and in good standing. Maximum number of 2 skips are allowed per rolling 12-month period. Back-to-back skips are allowed if qualifications are met. Ineligible loans will not be deferred. Credit Union will not be responsible for any payments, deposits, or other communications of forms lost in the mail. Skip-A-Payment is subject to Credit Union approval. By utilizing Skip-A-Payment, you acknowledge that KTVAECU will be extending your loan and final payment by one month on each loan designated. Interest will continue to accrue on your loan during the month that you skip your payment. If a GAP Waiver insurance policy was purchased at the origination or during the course of the loan, doing any Skip-A-Payment may have an adverse impact as to how a GAP claim is paid by the GAP insurance carrier. The Credit Union will not be liable for any denial of GAP benefits created by Skip-A-Payment products.