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SPECIAL HOLIDAY HOURS

All Credit Union locations will be closed Friday, April 3, in observance of Good Friday.

Mobile Banking

 

Access Your Money Anytime

The KTVAECU®  Mobile App 1  brings your accounts together right on your phone, so you stay connected to your money wherever you are.

  • See your balances before you make a purchase
  • Make payments on your schedule
  • Keep bills organized in one place
  • Stay up to date with alerts

Go to Apple Store   Go to Google Play

Add Your Cards to Your Digital Wallet 2

Unlock the convenience of mobile payments by adding your credit or debit cards to your digital wallet. Pay securely in-store, online, and in-app with just your phone or other connected devices—no physical cards needed.

Mobile wallet is the go-to way to shop. Add your cards to your digital wallet now to experience a faster, more secure, and more convenient way to manage your payments.

Make External Account Transfers 8

Need to move money between your accounts at different financial institutions? With Account-to-Account transfers, you can securely connect your external accounts and move money between them and your Credit Union accounts, all within digital banking!

  • Tap Move Money
  • Select Account-to-Account
  • Enter the Transfer Amount
  • Choose the KTVAECU® Account you want to send money from and where you want the money to go
  • Select Add External Account
  • Select Your Institution or use the Search Bar
  • Log in to your account and tap Continue
  • Follow the prompts to link your external account
  • Pick a Transfer Date and choose a one-time or recurring transfer
  • Review the details and tap Transfer

Move Your Money

Easily move funds between your accounts, send money to another Member, or schedule future transfers! 

Make-A-Transfer

Transfer between accounts, pay your loan, or transfer money to another Member.

Watch the Tutorial

Pay-A-Bill 9

Easily pay rent, utilities, and more, plus set up recurring bill payments.

Learn How

Pay-A-Person 10

Send money to your friends and family, even if they aren’t a Member!

Watch the Video

Make-A-Payment 11

Make one-time or recurring payments from another financial institution anytime.

Learn More

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Get Real-Time Account Alerts 7

Stay in the know about account activity with Account Alerts! Choose which alerts you want to track and if you want to receive them by text or email. Get alerts for what matters most:

  • Your account balance is under a certain amount 
  • A deposit has posted to your account
  • Your loan payment is due or past due 
  • A payment has posted to your account
  • A withdrawal has posted to your account
  • And more!
Girl holding shopping bags outside looking at phone and smiling

Security Features

From card controls to real-time alerts, you have powerful tools at your fingertips to help protect your accounts wherever you go.

  • Card Controls 12 : Turn your card on or off, set alerts and spending limits, and more.
  • Biometric Login 14 : Set up Face ID or fingerprint login with just a few taps.
  • Card Fraud Text Alerts 15 : Get real-time text notifications about activity on your cards.
  • 24/7 Member Help: Need help? Call Card Support anytime at (865) 544-5400.

Security Center   Fraud Tips

Frequently Asked Questions

Disclosures

1 Some restrictions may apply. Ask for details. Message and data rates may apply from your wireless carrier.

2 Some restrictions may apply. Ask for details. Message and data rates may apply from your wireless carrier.

3 Some restrictions may apply. Message and data rates may apply from your wireless carrier. Ask for details.

4 Receive a paper statement in the mail for $2.00 per month or enroll in free eStatements (electronic statements). Members under the age of 18, Senior Member Accounts, and department SSI excluded. Ask for details.

5 Early access to funds depends on timing of payer's submission of deposits. We generally post such deposits on the day they are received, which may be up to two days earlier than the payer's scheduled payment date. Some restrictions may apply. Ask for details.

6 Available to qualifying Members. Some restrictions may apply. Ask for details. Message and data rates may apply from your wireless carrier.

7 Some restrictions may apply. Ask for details. Message and data rates may apply from your wireless carrier. Ask for details.

8 Some restrictions may apply. Ask for details. Knoxville TVA Employees Credit Union utilizes trusted third-party service providers to confirm information and transfer funds via the Account-2-Account service. Visit tvacreditunion.com/privacy-policy for details on how we use and protect your information.

9 Available to qualifying Members. Some restrictions may apply. Message and data rates may apply. Ask for details.

10 Some restrictions may apply. Ask for details. Message and data rates may apply from your wireless carrier. Pay-A-Person uses Payrailz to send funds and is a trusted, third-party partner of Knoxville TVA Employees Credit Union. Full disclosure available at tvacreditunion.com/payaperson-disclosure.

11 Fee for loan payments made online through Make-A-Payment is $5.00 per payment. Effective August 12, 2022, $5.00 per payment fee is waived when payments are made using Make-A-Payment online/mobile link for KTVAECU Visa® Platinum and KTVAECU Business Visa credit cards. Some restrictions may apply. Ask for details.

12 Some restrictions may apply. Ask for details. Message and data rates may apply from your wireless carrier. Available to qualifying Members.

13 Some restrictions may apply. Ask for details. Message and data rates may apply from your wireless carrier. Credit Score does not apply to business accounts.

14 May be limited to make, model, and year of your smartphone.

15 Some restrictions may apply. Message and data rates may apply. Not all wireless carriers support FTEU (Free To End User) texting. If your carrier does not support these texts or your mobile number is not on file, you will continue to receive phone calls if unusual activity occurs on your card. Ask for details.

16 Apple®, the Apple logo, iPhone, iPad, Apple Pay, Touch ID are registered trademarks of Apple Inc. Adding, storing, and using your debit or credit card number in Apple wallet means you accept and agree to abide by the terms and conditions. You are solely responsible for maintaining the confidentiality of your Apple credentials and means to access this application. Knoxville TVA Employees Credit Union is not responsible for the service, quality, performance, or accuracy regarding Apple Payment Services, only for supplying information securely to the digital wallet provider to allow usage of your debit or credit card in the digital wallet. Apple Payment Services or other third parties such as wireless companies or data service providers may charge you fees.

17 Apple Store® is a trademark of Apple Inc. Google Play and the Google Play logo are trademarks of Google LLC.