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All Credit Union locations will be closed Thursday, June 19, in observance of Juneteenth.

Keep Your Money Secure

Why, When, and How We Will Contact You

KTVAECU® will never contact you to ask for your online banking username, password, account reset codes, PIN, debit/credit card numbers, social security, or account information.

However, there are times when we will need to contact you regarding your accounts. When we contact you, we may ask questions to validate your identity, but we will not ask you for complete account numbers, card numbers, or online credentials.

PAY-A-PERSON (AKA SEND MONEY) SCAM: If you receive a text, call, or email from the Credit Union asking to PAY-A-PERSON to KTVAECU, do not respond to the text or request! We will never ask you to copy, forward, or send us a link.

Control My Card by KTVAECU® 1

When you open a KTVAECU debit or credit card, we give you the tools to control who, where, and how your cards are used. Once you add your cards into Control My Card by KTVAECU® , you gain real time card controls at your finger tips through online and mobile banking:

  • Turn your cards on and off anytime and from anywhere
  • Manage when and where you use your card, as well as which merchants the card can be accepted at
  • Set real-time alerts for whenever your card is used

Have a kid under 18 with a debit or credit card? Use Control My Card by KTVAECU® to:

  • Monitor your kid's card activity
  • Manage where they can use their cards
  • Block purchases from age inappropriate retailers and websites

Card Fraud Text Alerts 2

Scammers and other fraudsters are part of our daily lives and they don’t take time off. But neither do we! Whenever you open a debit or credit card with us, you’re automatically enrolled in Card Fraud Text Alerts.

How it works:

If there is any suspicious activity on your account, we’ll text you from a 5-digit shortcode, asking if you made a specific transaction for a defined dollar amount. If you don’t recognize the transaction, just reply "NO". If you are not sure about the text or the suspicious transaction, call us or visit a branch!

Online Banking 3  Security Features

Online Banking makes monitoring your accounts quick and simple, and with security features like security questions, password requirements, and two-step verification, your accounts are more secure than ever!

Mobile Banking 4 Security Features

When you use our mobile app, you have the same security protection as online banking but with the convenience of accessing your account on-the-go! Depending on your mobile device’s capabilities, log in options like facial recognition or fingerprint recognition allow you to access your accounts instantly and securely. Mobile banking makes it easier than ever to monitor your accounts for suspicious activity.

Account Alerts 5

Don't miss a thing on your accounts with Account Alerts! You choose what Account Alerts you want to activate and how you want to receive them (text and/or email). Alerts vary for deposits, purchases, or even when your balance falls below a certain amount. Account Alerts can only be set up through online banking.

Disclosures

1 Some restrictions may apply. Ask for details. Message and data rates may apply from your wireless carrier. Ask for details. Control My Card by KTVAECU® is a registered trademark of Knoxville TVA Employees Credit Union. Available to qualifying Members.

2 Some restrictions may apply. Message and data rates may apply. Not all wireless carriers support FTEU (Free To End User) texting. If your carrier does not support these texts or your mobile number is not on file, you will continue to receive phone calls if unusual activity occurs on your card. Ask for details.

3 Some restrictions may apply. Ask for details.

4 Some restrictions may apply. Ask for details. Message and data rates may apply from your wireless carrier.

5 Some restrictions may apply. Ask for details. Message and data rates may apply from your wireless carrier. Ask for details.