All Credit Union locations will be closed Thursday, June 19, in observance of Juneteenth.
Why, When, and How We Will Contact You
KTVAECU® will never contact you to ask for your online banking username, password, account reset codes, PIN, debit/credit card numbers, social security, or account information.
However, there are times when we will need to contact you regarding your accounts. When we contact you, we may ask questions to validate your identity, but we will not ask you for complete account numbers, card numbers, or online credentials.
PAY-A-PERSON (AKA SEND MONEY) SCAM: If you receive a text, call, or email from the Credit Union asking to PAY-A-PERSON to KTVAECU, do not respond to the text or request! We will never ask you to copy, forward, or send us a link.
1 Some restrictions may apply. Ask for details. Message and data rates may apply from your wireless carrier. Ask for details. Control My Card by KTVAECU® is a registered trademark of Knoxville TVA Employees Credit Union. Available to qualifying Members.
2 Some restrictions may apply. Message and data rates may apply. Not all wireless carriers support FTEU (Free To End User) texting. If your carrier does not support these texts or your mobile number is not on file, you will continue to receive phone calls if unusual activity occurs on your card. Ask for details.
3 Some restrictions may apply. Ask for details.
4 Some restrictions may apply. Ask for details. Message and data rates may apply from your wireless carrier.
5 Some restrictions may apply. Ask for details. Message and data rates may apply from your wireless carrier. Ask for details.