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Frequently Asked Questions About ""

• I share a joint account. Can I set up two phones for the same primary account?
  

  Yes. After you set up the first number, select the Activate another phone link on the Mobile Banking & Alerts page and then complete the simple two-step process. 

• Is a password needed for text message banking?
  

  No, you do not need a password to access your account information via text message. 

• What events are happening this month?
  

  Find dates for Shred Days, Annual Meeting, Member Appreciation Day and more, follow us on Facebook!

• Are keywords case sensitive?
  

  No, keywords are not case sensitive. For example, you can type "help" or "HELP." 

• Can I get a text when my primary account balance falls below a certain amount?
  

  Yes. First, go to the Mobile Banking & Alerts page, select the low balance alert checkbox and select a dollar amount from the drop-down field (e.g., $200). Then you will receive a low balance alert text whenever your primary account balance falls below that dollar amount. 

• Is it possible to stop the weekly account balance notifications?
  

  Yes. Go to the Mobile Banking & Alerts page, click the weekly account balance notifications check box to deselect it, then save your changes. 

• What commands or keywords can be used?
  

  Use any of the following commands/keywords:

  • BAL = Primary account balance
  • BAL ALL = All account balances
  • BAL CHK = Checking account balance
  • BAL SAV = Saving account balance
  • LAST = Last five transactions
  • TRANS = Transfer funds to primary account
  • STOP = Deactivate service
  • HELP = Help on keywords
• Can I change the primary account selection later?
  

  Yes. Return to the Mobile Banking & Alerts page and select another account from the primary text banking account drop-down list. 

• I still have not received my code. What do I do?
  

  It might take several minutes to receive your code. If you feel you have waited long enough, you can click the Resend it link. Please check your mobile device shortly for a new text message. If you are still experiencing problems, be sure you entered the correct mobile number during setup. 

• Can I come back later to enter my activation code?
  

  Yes. If you experience difficulties, go through the setup process again to get a new code.

• How long does it take to get a text message?
  

  You will receive a text message response within a minute. Exact timing will depend on your mobile service carrier. 

• Where do I find my activation code?
  

  During setup, you will receive a text message with your activation code. If you have already submitted your mobile number during setup, please check your mobile device now. You should receive a text message with your activation code within a few minutes.

• Why do I need to verify my phone?
  

  Verifying your phone is a one-time step to ensure the security of mobile text message banking. 

• Which carriers do you support?
  

  Text Message Banking works on all major mobile providers in the U.S., including the ones listed below. However, there are many more carriers that support Text Message Banking.

  • AT&T
  • Alltel
  • Cellular One Dobson
  • Nextel
  • Sprint
  • T-Mobile
  • Unicel
  • U.S. Cellular
  • Verizon Wireless
  • nTelos

• Will text message banking work on my phone?
  

  Yes, as long as you have text messaging enabled with your mobile carrier. Please check with your mobile carrier if you are unsure. 

• Will I be charged for text message banking?
  

  Standard carrier fees for text messaging may apply. Please check with your mobile phone carrier if you are not sure what fees apply when you send and receive text messages. 

• How secure is text message banking?
  

  Text Message Banking is secure. Text messages will never contain confidential information about you or your accounts. Messages will never contain full account numbers. 

• Will I still be able to get a car or recreational vehicle loan at the dealership?
  

  Yes, there will be no interruption to dealership auto and recreational vehicle loans.

• HOW DO I APPLY?
  

  The Credit Union requires a completed employment application in order for an individual to be considered for an available position. Apply online here.

• WHAT IS THE INTERVIEW PROCESS?
  

  Once applications have been reviewed, selected candidates will be contacted by Human Resources for an initial phone screen interview. Then, selected applicants will be contacted to schedule an interview at the branch/department where the position is located.