We'll never contact you for your account number, PIN, security codes, login credentials, or ask you to deposit/transfer money. Fraud text alerts come from a 5-digit shortcode, not a 10-digit phone number and will not include a link. If you're unsure, do not respond and call us at (865) 544-5400.

Fraudsters are impersonating the Credit Union. Remember, KTVAECU^® will never contact you for your full account number, card PIN, card security code, or online banking credentials. KTVAECU fraud text alerts come from a 5-digit short code, not a 10-digit phone number. If you are unsure, do not respond and call us at (865) 544-5400.
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