The Credit Union will never contact you and ask for your personal information, including: debit/credit card number, CVV number or social security information. If you receive a request for this information, please do not respond.
Routing #264279567

Contact & Hours

Key Phone Numbers and Addresses

Mailing Address

P.O. Box 15994
Knoxville, TN 37901

Contact Us

Knoxville Area (865) 544-5400
Morristown (423) 581-0981
Tri-Cities (423) 246-7511
Everywhere (800) 467-5427 toll-free

Contact Center Hours

Monday - Friday 7:00 am - 7:00 pm
Saturday 8:30 am - 1:00 pm

Telephone Banking (D.I.A.L.)

(865) 544-5675 or 
(866) 588-2328 (KTVAECU) 

Apply for a Loan

Phone (865) 544-5626 (LOAN)

Online Go to Online Application

Report a Lost or Stolen Card

To report a lost or stolen ATM or Visa debit card please call (865) 544-5400 or toll-free (800) 467-5427

To report a lost or stolen credit card please call (800) 472-3272

Report Fraudulent Card Activity

To dispute fraudulent charges on a debit or credit card, please complete the Credit/Debit/POS Dispute Form. Then fax the form to (865) 541-5844 or visit a local branch. 

If you have additional questions, please call (865) 544-5490 during normal business hours.


Real Estate Lending Inquiries

(865) 544-5409

Real Estate Lending Error Resolution & Information Requests

Send a letter to:

Real Estate Lending
Knoxville TVA Employees Credit Union
P.O. Box 15994
Knoxville, TN 37901-5994

Mortgage Payoff Request for Mortgage/Title Companies

Request a payoff online.

Not all requests can be processed online. Payoffs may also be requested by calling us at (865) 544-5409 or faxing a request to (865) 544-5698.