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SCAM ALERT ⚠️

Fraudsters are impersonating the Credit Union. Remember, KTVAECU® will never contact you for your full account number, card PIN, card security code, or online banking credentials. KTVAECU fraud text alerts come from a 5-digit shortcode, not a 10-digit phone number. If you are unsure, do not respond and call us at (865) 544-5400.

Contact Us

Contact Us

Call
(865) 544-5400
TOLL-FREE:
(800) 467-5427

Monday - Friday:
7:00 AM - 7:00 PM
Saturday:
8:30 AM - 12:30 PM

Email
justask
@tvacreditunion.com

Questions, comments, or concerns? Send us an email. 

Chat 1
Want to speak with a real person without having to stop what you’re doing? Try Secure Chat! Click on the red bubble in the bottom right corner.

Text 2
(865) 544-5435

You can text the Credit Union with questions. It's an easy way to stay in touch and get the answers you need.

Visit
Come visit us at any of our Branch locations!

LOCATIONS

Contact Us Through Online Banking or the Mobile App

Need to reach us? Learn how to send a secure message to us right from the mobile app or your browser. It’s an easy way to ask questions, get help, or share feedback without calling or visiting a branch.

Real Estate Lending


Call: (865) 544-5409
Email: homeloans@tvacreditunion.com

Real Estate Loan Payments

KTVAECU Real Estate Lending Payments
P.O. Box 36027
Knoxville, TN 37930

Payoff Portal

For Commercial Business Loans

Send us a message by filling out the Contact Us Form.

Send Us A Message

Please do NOT include account or card information in messages. For account requests, please use secure chat or give us a call.






Security
  captcha code for visual authentication letter Z number 7 letter J number 6

Report Fraudulent Card Activity

For information on debit/credit card disputes, please visit the Card Disputes Page.

If you have additional questions, please call (865) 544-5490 during regular business hours.

Report Lost or Stolen Card

To report a lost or stolen ATM or Visa debit card please call (865) 544-5400 or toll-free (800) 467-5427 and select option 5 for the Card Services Department. To report a lost or stolen credit card please call (800) 472-3272.

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Disclosures

1 Please ensure the information submitted is complete and accurate. Only forms completed and submitted will be eligible for a response. Some restrictions may apply. Message and data rates may apply from your wireless carrier. Ask for details.

2 Some restrictions may apply. Message and data rates may apply from your wireless carrier. Ask for details.

3 Message and data rates may apply from your wireless carrier.