Fraudulent Text

Never provide personal or financial information in response to text messages from unknown senders or click links or numbers in a text. If you receive a request for this information, please do not respond.

Fraudulent Text

Never provide personal or financial information in response to text messages from unknown senders or click links or numbers in a text. If you receive a request for this information, please do not respond.

Routing #264279567

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SECURE CHAT

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CALL


Contact Center Hours:
Monday - Friday 7:00 AM - 7:00 PM
Saturday 8:30 AM - 1:00 PM

Knoxville Area (865) 544-5400
Morristown (423) 581-0981
Tri-Cities (423) 246-7511
Toll-free (800) 467-5427

NEW! Members can now TEXT the Credit Union 865-544-5435
*Message rates may apply.

Telephone Banking:
Account balances, transfers, history, and more
(865) 544-5675 or (866) 588-2328

Bill Pay Support:
Help with paying bill online and transactions
(844) 608-1894

Online Banking Support: 
Assistance with online or mobile banking
(865) 544-5400

Real Estate Lending:
Help with home loans, refinancing, home equity line-of-credit, or payoff request
(865) 544-5409

Apply for a Loan:
Assistance with a auto, recreational, personal loan, etc.
(865) 544-5626

MAIL


General Address

P.O. Box 36027
Knoxville, TN 37930

Real Estate Lending Error Resolution & Information Requests

Real Estate Lending
Knoxville TVA Employees Credit Union
P.O. Box 36027
Knoxville, TN 37930

E-MAIL


Real Estate Lending

homeloans@tvacreditunion.com

Mortgage Payoff Request for Mortgage/Title Companies

Request a payoff online

Not all requests can be processed online. Payoffs may also be requested by calling us at (865) 544-5409 or faxing a request to (865) 544-5698.

Report a Lost or Stolen Card

To report a lost or stolen ATM or Visa debit card please call (865) 544-5400 or toll-free (800) 467-5427. To report a lost or stolen credit card please call (800) 472-3272

Report Fraudulent Card Activity

To dispute fraudulent charges on a debit or credit card, please complete the Credit/Debit/POS Dispute Form. Then fax the form to (865) 541-5844 or visit a local branch. 

If you have additional questions, please call (865) 544-5490 during normal business hours.