1. Digital Banking
  2. Online Banking

Online Banking1

All Your Accounts in One Place

Register for online banking
KTVAECU® Online Banking

Get More Out of Online Banking

With KTVAECU® Online Banking, access your accounts anytime, anywhere. Manage your finances with tools designed for simplicity, security, and control.

Computer

View Your Accounts

View your account information, balances, and statements2 all in one place.

Check

Direct Deposit3

Set up Direct Deposit to get paid quickly and easily.

Calculator

Card Controls4

Keep your money more secure with Card Controls. Get real-time card alerts, view your full card number, and more.

Speech Bubbles

Send a Secure Message

Need help with your account? Log in to your online banking profile to send us a secure message.

Check

Reorder Checks

Get checks sent to your house without an in-person visit. If you’ve ordered checks from us before, you’re eligible.

Lock with Percentage Sign

FREE Credit Check5

Check your score and get tips on how to maintain or improve it! The Credit Score tool is a soft pull and does not negatively impact your credit score.

Red and yellow down arrow

Send and Transfer Money

Transfer between checking, savings, or other accounts anytime. Send money to anyone with a debit card. Make one-time transfers or schedule in advance.

Pay-A-Person6

Send money to friends, family, or anyone you trust fast and easily. All you need is their email address or mobile number. It’s perfect to split expenses, pay back a friend, and more.

Watch the How-To

Account-to-Account Transfers7

Use Account-to-Account transfers to securely connect your external accounts and move money between them and your internal accounts, all within digital banking!

See the Setup

Make-A-Payment8

Make payments toward your loans, credit cards, or other eligible accounts. Choose the account you want to pay from, select the amount, and submit your payment securely in seconds.

See the Tutorial

Bill Pay9

Pay your bills in just a few clicks. Add your billers once, then schedule one-time or recurring payments to stay on track. It’s a simple, secure way to make sure your payments arrive on time.

Learn More

Tools to Keep You More Secure

Your account security is our priority! We offer tools to make it easier than ever to protect your accounts. Card Controls10: Turn your card on or off, set alerts, and more.

  • Multi-Factor Authentication: Secure your login attempts with a security token.
  • Card Fraud Text Alerts11: Get real-time text notifications about activity on your cards.
  • 24/7 Member Help: Need help? Call Card Support at (865) 544-5400.
Security Center
Online Banking login screen displayed on a laptop with a lock opening and closing in front of the laptop

Helpful How-To’s

Check out all our tutorials on Youtube!

KTVAECU Account Personalization

Personalize Account

Account personalization lets you:

  • Create account nicknames
  • Pin your favorite accounts
  • Use your preferred language
  • Hide accounts you do not want to see
  • Change appearance to enable dark mode
  • Manage the font size
Watch Tutorials
KTVAECU Set Account Alerts

Set Account Alerts12

Get alerts for what matters most:

  • Account balance is below a certain amount
  • A payment or deposit has posted to your account
  • Your loan payment is due or past due
  • A withdrawal has posted to your account
  • And more!
Learn How
Check your Credit Score for FREE

Get Credit Insight13

Get more from Online Banking with built-in financial tools. Access your FREE credit score, view what factors impact it, set goals, and track progress.

  • Check your credit score anytime
  • See tips to improve your score
  • Know what’s affecting it
  • Get notified any time your score changes
Check Your Score

FAQs

Check out some of our member’s most common questions and learn how to use online banking.

Click Login at the top of your screen, then select Register. You’ll need your card or account number, your birthday, and the last four digits of your Social Security number to verify your account.

Once you are logged in, click the white circle with your initials in the upper right-hand corner and select Settings. Make changes to your email, phone number, or address.

First click the gear icon in the upper right-hand corner of the login screen. Use this menu to toggle dark theme, change your language, or disable animations. To access even more accessibility settings, log in, click the white circle with your initials in the upper right-hand corner, then choose Settings. Find your accessibility settings under Customization.

Log in to your digital banking account. Click Statements in the left navigation menu. Select Manage Preferences to enroll in eStatements14 if you haven’t already. Choose View Statements to view or download your statements. You’ll need a browser capable of displaying a PDF document. Most modern browsers have this. If yours doesn’t, you’ll need a plug-in like Acrobat Reader to help your browser display PDFs.

Any modern browser will work with your digital banking account. We recommend your browser be updated to the latest version before you log in.

Visit the KTVAECU YouTube channel for more video tutorials. If you have questions, call us or use the Secure Chat to get in touch!

We’re here for you!

Have questions about Online Banking?

Get in Touch
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Get Started
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Disclosures

  1. Some restrictions may apply. Ask for details.

  2. Receive a paper statement in the mail for $2.00 per month or enroll in free eStatements (electronic statements). Members under the age of 18, Senior Member Accounts, and department SSI excluded. Ask for details.

  3. Early access to funds depends on timing of payer’s submission of deposits. We generally post such deposits on the day they are received, which may be up to two days earlier than the payer’s scheduled payment date.

  4. Be sure the Credit Union has your latest email address before registering your card with Card Controls & Alerts. Data and message rates may apply. Ask for details.

  5. Some restrictions may apply. Ask for details. Message and data rates may apply from your wireless carrier. Credit Score does not apply to business accounts.

  6. Some restrictions may apply. Ask for details. Message and data rates may apply from your wireless carrier. Service to send funds available through Payrailz, a trusted, third-party partner of Knoxville TVA Employees Credit Union. Full disclosure available here.

  7. Some restrictions may apply. Ask for details. Knoxville TVA Employees Credit Union utilizes trusted third-party service providers to confirm information and transfer funds via the Account-2-Account service. Visit tvacreditunion.com/privacy-policy for details on how we use and protect your information.

  8. Fee for loan payments made online through Make-A-Payment is $5.00 per payment. Effective October 6, 2026, $5.00 per payment fee is waived when payments are made using Make-A-Payment online/mobile link for KTVAECU Visa® Platinum and KTVAECU Business Visa Credit Cards. Some restrictions may apply. Ask for details.

  9. Available to qualifying Members. Some restrictions may apply. Message and data rates may apply. Ask for details.

  10. Some restrictions may apply. Message and data rates may apply. Not all wireless carriers support FTEU (Free To End User) texting. If your carrier does not support these texts or your mobile number is not on file, you will continue to receive phone calls if unusual activity occurs on your card. Ask for details.

  11. Some restrictions may apply. Ask for details. Message and data rates may apply from your wireless carrier. Ask for details.