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KTVAECU Debit Card Header

The Debit Card that Rewards You

With the KTVAECU Debit Card, access your money anytime and earn rewards when you spend. Use your card to:

Whether you pay at the store, online, or on the go, your debit card keeps your money within reach.

Open an Account

Are you a Member?

Yes, Login to Digital Banking
No, Start Application
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Get More From Your Debit Card

Speech Bubbles

24/7 Support

Call (865) 544-5400 anytime for help with your card.

Mobile Phone

Pay with Your Phone

Add your debit card to your digital wallet for a quick and more secure checkout.

ATM

Get Cash

Access your money nationwide without the extra fees at surcharge-free ATMs3.

Debit or Credit Card

Customize Your Card

Personalize4 your debit card with a picture of your choice.

Notice

Set Alerts5

Keep track of your account with custom text or email alerts.

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Enhanced Security

Save more securely with 24-hour fraud protection and access to our fraud center.

You Already Earn Points

Every time you use your KTVAECU Debit Card as a signature-based purchase, you earn uChoose Rewards® Points automatically. If prompted for a PIN, ask the cashier to run the transaction as CREDIT. 

Check your uChoose Rewards® Points anytime under Card Controls in digital banking.

  • 2,500 debit card points = $25.00 cash
  • 1,000 credit card points = $10.00 cash
Learn More About uChoose

Stay More Protected with Debit Card Security

Your KTVAECU Debit Card includes built-in features that help protect you from fraud.

Notice

24/7 Card Fraud Monitoring

You’re automatically enrolled in Card Fraud Text Alerts with your debit card.

  • If suspicious account activity occurs, we’ll text you from a 5-digit short code
  • If you did not make the purchase, reply NO
  • Unsure about a text? Call us or visit a branch
Mobile Phone

Customized Alerts

  • Get real-time alerts for card activity
  • Choose alerts for deposits, payments, and other transactions
  • Set notifications for specific merchant types
  • Keep tabs on where your card is being used
  • Receive alerts by text or email

 

Stay in the know with alerts that keep you connected to your account and card activity.

Debit or Credit Card

Contactless Security

Contactless chips store only partial, encrypted card details. This means even if someone tries to steal information, they won’t be able to use your card.

KTVAECU Debit Cards feature contactless payments for a quicker, safer checkout.

Learn More About Fraud

More Control in Your Hands

Take more control of your debit card with Card Controls6. Card Controls lets you:

  • Turn your card on or off instantly
  • Add your card to your digital wallet
  • Manage how, when, and where your card is used
  • Set travel plans so your card works wherever you go
  • Change your PIN anytime
  • And more
Girl holding KTVAECU Debit card surrounded by stars spinning

Let’s Talk Debit Cards

Debit or credit—what’s the deal? In this podcast episode, we break down the myths and questions to help you swipe smarter with your debit card.

Tune in to hear the hottest financial topics turned into fun, relatable conversations!

Spotify  Apple Podcasts  KTVAECU YouTube

Debit Card Frequently Asked Questions

Can’t find the answer to your debit card question? Contact us!

If you suspect your debit card has been lost or stolen:

1. Turn your card off in Card Controls within digital banking
2. Call (865) 544-5400 right away to block the card and issue a replacement.

To learn more about fraud protection, click here.

First, check your account balance or transaction alerts in digital banking. If everything appears normal, please call us at (865) 544-5400, and we’ll review your account to help you resolve the issue.

Activate your new card using Card Controls in digital banking.

1. Log in to the mobile app or online banking
2. Click Card Controls in the menu
3. Find your new card and press Activate

You earn uChoose Rewards® Points automatically when you make qualifying signature-based purchases with your KTVAECU® Debit Card. Points are redeemable for cash, gift cards, travel, and more.

Change your PIN anytime with Card Controls in digital banking!

1. Choose Cards
2. Select Card Controls
3. Under Manage Cards, select Change PIN
4. Follow the prompts and update your PIN

A pending transaction is a temporary hold on funds for a transaction. A posted transaction is when the money from that transaction has fully cleared your account.

Some fees may apply when using a debit card. For more information, view our fee schedule.

If you suspect your debit card has been lost or stolen:

1. Turn your card off in Card Controls within digital banking
2. Call (865) 544-5400 right away to block the card and issue a replacement.

To learn more about fraud protection, click here.

Start an Account

Open your Savings with Debit account online or in person, or reach out to us for help.

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Disclosures

  1. Available to qualifying Members. Some restrictions may apply. Ask for details.

  2. Debit cards must be used as “CREDIT” to earn rewards. CREDIT transactions will not earn rewards when processed on a debit network; KTVAECU assumes no liability for transactions processed by the merchant on a debit network. The minimum uChoose Rewards points to redeem for business & consumer credit cards is 1,000 points; the minimum for consumer debit cards is 2,500 points. Not valid on KTVAECU business debit cards. Available to qualifying Members. Some restrictions may apply. Ask for details. uChoose Rewards is a registered trademark of Fiserv, Inc. Business debit cards do not qualify for uChoose Rewards points.

  3. Allpoint, Co-Op Financial Services, and KTVAECU ATMs are surcharge-free for all Knoxville TVA Employees Credit Union cardholders. Your financial institution may impose a separate service fee on a transaction conducted at an ATM it doesn’t own. $1.00 cash advance fee on credit cards at foreign ATMs.

  4. Available to qualifying Members. Some restrictions may apply. Ask for details. Your account must be in good standing with the Credit Union. Funds must be available in the account at the time the order is placed. Cards will not be ordered if funds are not available. Fees apply.

  5. Some restrictions may apply. Message and data rates may apply. Not all wireless carriers support FTEU (Free To End User) texting. If your carrier does not support these texts or your mobile number is not on file, you will continue to receive phone calls if unusual activity occurs on your card. Ask for details.

  6. Be sure the Credit Union has your latest email address before registering your card with Card Controls & Alerts. Data and message rates may apply. Ask for details.