1. Digital Banking
  2. Card Controls

Card Controls1

Manage How
Your Card is Used

Phone displayed KTVAECU debit card in the KTVAECU mobile app

More Control and Convenience

Card Controls gives you full control over when, where and how your cards are used. It’s easy! Activate your card, turn cards on or off, set spending limits, and get alerts with every swipe. Plus, add your card to your digital wallet so you always have it with you!

 

How to Use Card Controls

Get Started with Card Controls

Number 1

Step One

Log in to digital banking

Number 2

Step Two

Choose Cards from the navigation menu

Number 3

Step Three

Press Add Card

Number 4

Step Four

Enter your card number and select Continue

Number 5

Step Five

Verify your card, and you’re all set

 

 

Key Features of Card Controls

Turn Cards On & Off2

Activate your new card, or turn off a card if it is lost or stolen.

Add Cards to Your Digital Wallet3

Add multiple cards to a digital wallet for on-the-go payments. Learn how to start using your digital wallet here.

Set Transaction Limits

Set limits for your card usage to help you manage your money. Set limits on transaction size or daily use.

Customize Alerts4

Turn alerts on or off for transactions, balances, suspicious activity, and more. 

View Your uChoose Rewards® Points5 Balance

View your rewards for each card as you accrue them.

Update Your Travel Plans6

Share your travel plans so your card works seamlessly wherever you go.

Change Your Pin

Change your card PIN securely in digital banking.

See Your Card Information

Quickly see your card numbers in a secure portal, and see which businesses have your card information on file.

Card Controls screen toggling on and offCard Controls add to digital wallet screenCard Controls screen with circle being made around "Spend Limits"Card Controls screen with a circle around the Alerts sectionCard Controls screen with a circle around the uChoose points balanceCard Controls screen with a circle around Manage Travel PlansCard Controls screen with a circle around Set PINCard Controls screen with an example of the full card details being displayed

Download the App7

Get our mobile app for full access to tools to help you stay connected to your accounts.

Google Play StoreApple App Store

 

Card Controls FAQs

Can’t find your question about Card Controls? Contact Us

Card controls give you more control over how and when your debit or credit card can be used. Depending on your card, you may be able to turn your card on or off, set transaction limits, receive alerts, and manage where your card can be used.

You can access card controls through TVA Credit Union’s digital banking.

  1. Go to Cards
  2. Add your card information
  3. Hit verify and you are ready to go!

Select your card to view the available controls and settings.

Yes. If you misplace your card, you can temporarily turn it off using card controls. If you believe your card has been lost or stolen, contact TVA Credit Union as soon as possible to report it and determine whether a replacement card is needed.

Yes. Card controls may allow you to set up transaction alerts so you can monitor activity on your card and quickly identify transactions you don’t recognize.

Yes. Card Controls can help you manage your card while traveling. Before you travel, review your card settings and make sure your contact information is up to date.

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Disclosures

  1. Be sure the Credit Union has your latest email address before registering your card with Card Controls & Alerts. Data and message rates may apply. Ask for details.

  2. Card transactions can only be authorized on cards in Card Controls unfreeze status. Cardholder is responsible for setting freeze and unfreeze status on eligible cards through KTVAECU app.

  3. May be limited to make, model, and year of your smartphone.

  4. Some restrictions may apply. Ask for details. Message and data rates may apply from your wireless carrier. Ask for details.

  5. Debit cards must be used as “CREDIT” to earn rewards. CREDIT transactions will not earn rewards when processed on a debit network; KTVAECU assumes no liability for transactions processed by the merchant on a debit network. The minimum uChoose Rewards points to redeem for business & consumer credit cards is 1,000 points; the minimum for consumer debit cards is 2,500 points. Not valid on KTVAECU business debit cards. Available to qualifying Members. Some restrictions may apply. Ask for details. uChoose Rewards is a registered trademark of Fiserv, Inc. Business debit cards do not qualify for uChoose Rewards points.

  6. Some restrictions may apply. Message and data rates may apply from your wireless carrier. Ask for details.

  7. Apple Store® is a trademark of Apple Inc. Google Play and the Google Play logo are trademarks of Google LLC.