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How to Contact Us
We’re here to help. Call, chat online with an associate, send a secure message, or come visit in person.
Call Us
Secure Chat
Want to speak with a real person? Click on the red bubble in the bottom right corner for Secure Chat.
Questions, comments, or concerns? Send us an email! Please do not include account numbers or other personal information in your message.
Text
Text us with questions. It’s an easy way to stay in touch and get the answers you need. Messaging rates may apply.
Send a Secure Message
Log in to digital banking to send us a secure message. This option works well for questions that require you to share sensitive information, such as your account number.
Visit Us
Come talk with us at any of our branch locations!
Save Our Address
General Address
P.O. Box 36027
Knoxville, TN 37930
If mailing payments, be sure to add adequate time for mail services to deliver payments.
Real Estate and Commercial Inquiries
For questions about commercial loans and real estate, use the contact information listed below.
Real Estate Lending
Call: (865) 544-5409
Email: homeloans@tvacreditunion.com
Real Estate Loan Payments
Send Real Estate Loan payments, error resolutions, and information requests to:
KTVAECU Real Estate Lending Payments
P.O. Box 36027
Knoxville, TN 37930
Commercial Business Loans
Contact us by filling out the contact form below.
Send Us a Message
Please do NOT include account or card information in messages. For account requests, please use our secure chat or give us a call.
Check Out Our Tutorials
How to View
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How to
Navigate Digital Banking
Navigate Digital Banking
How to Make a
Mobile Check Deposit
Mobile Check Deposit
How to
Use Card Controls
Use Card Controls
How to
Check Your Credit Score
Check Your Credit Score
How to
Pay-A-Person
Pay-A-Person
Frequently Asked Questions
Here are some of our top questions.
For information on debit/credit card disputes, please visit the Card Disputes page.
If you have additional questions, please call (865) 544-5400 during regular business hours.
To report a lost or stolen debit card, please call (865) 544-5400 or toll-free (800) 467-5427 and select option 4 during business hours or option 1 after hours.
To report a lost or stolen credit card, please call (800) 472-3272.
For information on card disputes and fraud, visit our Card Disputes page.
A routing number is a nine-digit number assigned to a bank or credit union. Think of it as our Credit Union’s numerical address that allows it to send and receive money from other financial institutions. The routing number for Knoxville TVA Employees Credit Union is 264279567.
If you’ve attempted to log in to online banking or the app multiple times, you might be locked out of your account. Send us a message or call at 865-544-5400, and we will assist you with unlocking your account.
Scheduled maintenance usually happens late at night or very early in the morning. We place notifications on the website to alert Members of maintenance and when it is expected to be back up and running.
If you don’t see a banner, double-check your username and password are correct and make sure you haven’t accidentally been locked out of your account.
Branch hours vary by location. To find your closest branch and its hours, visit the Locations page.
Drive-Thru Only: Alcoa, Morristown West, Powell, Turkey Creek, and West Knoxville
Full-Service: Kingsport, Lenoir City, Morristown East, North Knoxville, Roane County, and South Knoxville
View our holiday hours here.
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