SPECIAL HOLIDAY HOURS

All Credit Union locations will be closed Friday, July 3rd and Saturday, July 4th, in observance of Independence Day.

SPECIAL HOLIDAY HOURS

All Credit Union locations will be closed Friday, July 3rd and Saturday, July 4th, in observance of Independence Day.

Routing #264279567

Contact & Hours

Key Phone Numbers and Addresses

Mailing Address

P.O. Box 36027
Knoxville, TN 37930

Contact Us

Knoxville Area (865) 544-5400
Morristown (423) 581-0981
Tri-Cities (423) 246-7511
Everywhere (800) 467-5427 toll-free

justask@tvacreditunion.com

Bill Pay Support (844) 608-1894

Online Banking Support (865) 544-5400

Contact Center Hours

Monday - Friday 7:00 am - 7:00 pm
Saturday 8:30 am - 1:00 pm

Telephone Banking

(865) 544-5675 or 
(866) 588-2328 (KTVAECU) 

Apply for a Loan

Phone (865) 544-5626 (LOAN)

Online Go to Online Application

Report a Lost or Stolen Card

To report a lost or stolen ATM or Visa debit card please call (865) 544-5400 or toll-free (800) 467-5427

To report a lost or stolen credit card please call (800) 472-3272

Report Fraudulent Card Activity

To dispute fraudulent charges on a debit or credit card, please complete the Credit/Debit/POS Dispute Form. Then fax the form to (865) 541-5844 or visit a local branch. 

If you have additional questions, please call (865) 544-5490 during normal business hours.

REL

Real Estate Lending Inquiries

(865) 544-5409
homeloans@tvacreditunion.com

Real Estate Lending Error Resolution & Information Requests

Send a letter to:

Real Estate Lending
Knoxville TVA Employees Credit Union
P.O. Box 36027
Knoxville, TN 37930

Mortgage Payoff Request for Mortgage/Title Companies

Request a payoff online.

Not all requests can be processed online. Payoffs may also be requested by calling us at (865) 544-5409 or faxing a request to (865) 544-5698.