Stop writing and mailing checks, or jumping from website to website to pay bills - use the Credit Union Bill Pay service to conveniently and securely pay bills from any computer or mobile device, 24/7/365. Best of all, it’s free!
Yes, bill pay is highly secure. It is designed to fully safeguard privacy and the security of the Credit Union. Unlike normal internet communication, all information sent to and from the processing center is encrypted and sent through a secure communications channel. Messages cannot be redirected, read, or tampered with.
Anyone including a cable company, doctor, or Uncle Charlie.
A paper check will be sent for payment.
Enter the name of the person or business in the “Pay Someone New” box and click “Add.” Next, provide the required information and click “Continue.” That’s it! The person or business will be added to your payee list.
If the payee is being paid with a paper check, the payment will clear approximately three business days from the processing date (i.e. date it was scheduled to be sent). If the payee is paid electronically, it will clear within two business days of the payment processing date.
Within bill pay, click “View History/Reports.”
Yes. If the payment is still in pending status, click the “Cancel” link in the Pending Payments section on the Make Payments page.
You are the only person who can authorize payments to be issued against your account.
BudgetSmart is a free budget software provided by GreenPath Debt Solutions, a partner of Knoxville TVA Employees Credit Union. It allows members to:
The Credit Union offers a variety of ways to receive monthly statements. Receive a paper statement in the mail for $2 per month or enroll in free eStatements. Monthly statements show all activity, including debit card, online banking and D.I.A.L. transactions.
Account statements are available through online banking by following these simple instructions:
Use CardValet to control any Credit Union debit or credit card! Look for the CardValet app in your app store and download it to:
Be sure the Credit Union has your latest email address before registering your card with CardValet. Data and message rates may apply. Ask for details. CardValet is a registered trademark of Fiserv, Inc.
Mobile check deposit allows checks to be deposited anytime, anywhere using the Credit Union Mobile Banking App for iPhone and Android. Be sure to write "for mobile deposit" under the endorsement on each check.
First time login
Download the Knoxville TVA Employees Credit Union mobile app and log in by choosing to [Accept] the disclosure and agreement.
After the initial disclosure and agreement approval:
Click on [Deposit].
Use the [Choose account] to choose the deposit account. You may also choose to set up more than one checking account for mobile check deposit.
Click [Enter amount] to enter the deposit amount for the check.
Select [Front] to activate the camera on the smart phone.
Follow the instructions to line up the check correctly, then click to take a photo of the front of the check.
After clicking, return to the [Deposit] menu to see a small image of the front of the check. Review the photo for shadows. If the photo is clear, select [Back].
Follow the same steps to line up and photograph the back of the check.
Return to the [Deposit] menu to see images of both the front and back of the check. Click [Submit] to deposit the check to its selected account.
When you receive the “Success” screen, your check has been submitted successfully.
Easily send money to anyone who has a bank account (either at the Credit Union or another financial institution). Using your debit card, you can send money to anyone. The receiver can accept the deposit by either using their debit card or routing/transit number. Send Money transactions are real-time; all funds are withdrawn when sent and deposited when accepted.
1. Choose "Send Money" from the menu in the Credit Union mobile app.
2. Input the receiver's phone number or email address, the amount to send, your debit card number and expiration date.
3. The receiver can either accept the money with their debit card number and expiration date or their bank account with routing number. (If the receiver uses their debit card to accept the deposit, the money will show in their account within minutes. If the receiver uses their account number, it will be deposited within three (3) business days).
Online banking currently supports the following browsers:
Please set Third Party Cookies to always on. We recommend downloading Adobe Flash player and Adobe Reader for the best user experience. Safari for Windows not supported. Safari for Android not available. Internet Explorer for Mac not available.
Online banking currently supports the following operating systems:
Windows XP is no longer supported. Intuit products such as Mint, Quicken, QuickBooks, etc. may not support the latest online banking update without an update from Intuit.
Text Message Banking is secure. Text messages will never contain confidential information about you or your accounts. Messages will never contain full account numbers.
Standard carrier fees for text messaging may apply. Please check with your mobile phone carrier if you are not sure what fees apply when you send and receive text messages.
Yes, as long as you have text messaging enabled with your mobile carrier. Please check with your mobile carrier if you are unsure.
Text Message Banking works on all major mobile providers in the U.S., including the ones listed below. However, there are many more carriers that support Text Message Banking.
Text STOP to 1-865-322-9064 on your activated cell phone, or return to the mobile banking page within online banking and click the Deactivate link next to your mobile device number. Your phone will no longer receive any text messages from Text Message Banking. You can add a new phone at any time if you change your mind later.
Verifying your phone is a one-time step to ensure the security of mobile text message banking.
During setup, you will receive a text message with your activation code. If you have already submitted your mobile number during setup, please check your mobile device now. You should receive a text message with your activation code within a few minutes.
Yes. If you experience difficulties, go through the setup process again to get a new code.
A primary account is the default account that is used when you text BAL to 1-865-322-9064. You should select the one you will likely want to check most often. Get all account balances by texting BAL ALL to 1-865-322-9064.
Yes. When you text "BAL ALL" to 1-865-322-9064, you will receive a reply with a message containing the balances of all your checking, savings and other accounts.
Yes. Return to the Mobile Banking & Alerts page and select another account from the primary text banking account drop-down list.
Use any of the following commands/keywords:
No, keywords are not case sensitive. For example, you can type "help" or "HELP."
The short code is 1-865-322-9064. This short code will only work if you have activated the Text Message Banking service from within online banking.
You will receive a text message response within a minute. Exact timing will depend on your mobile service carrier.
No, you do not need a password to access your account information via text message.
Yes. First, deactivate your cell phone from within the Mobile Banking & Alerts page or by texting STOP to 1-865-322-9064. Then click Activate on the Mobile Banking & Alerts page and set up the new cell phone number.
Yes. Go to the Mobile Banking & Alerts page, click the weekly account balance notifications check box to deselect it, then save your changes.
Yes. First, go to the Mobile Banking & Alerts page, select the low balance alert checkbox and select a dollar amount from the drop-down field (e.g., $200). Then you will receive a low balance alert text whenever your primary account balance falls below that dollar amount.
Yes. If you have selected a "transfer source" account on the Mobile Banking & Alerts page, then, for example, texting TRANS 400 to 1-865-322-9064 will transfer $400 to your primary account from the transfer source account and return a message with updated account balances for both accounts. Please be aware that you can only transfer funds into your primary account.
Yes. After you set up the first number, select the Activate another phone link on the Mobile Banking & Alerts page and then complete the simple two-step process.
It might take several minutes to receive your code. If you feel you have waited long enough, you can click the Resend it link. Please check your mobile device shortly for a new text message. If you are still experiencing problems, be sure you entered the correct mobile number during setup.